Termini e condizioni del servizio
1. Introduction
These Terms and Conditions (“Agreement”) constitute a legally binding contract between Glow and Bloom (the “Company”) and the Client (the “User,” “you”), governing the entire scope of engagement with the Company, including access to the Company’s website, the purchase of Products, and the use of Services. By accessing or using this website or by purchasing Products from the Company, you acknowledge and accept these Terms and Conditions in their entirety. If you do not consent to these Terms, you are not permitted to access the Company’s website or use its Services.
2. Definitions
For the purpose of this Agreement, the following capitalized terms shall have the meanings set forth below:
- Agreement: This binding contract, created between the Company and the Client for the provision of Services, as outlined herein.
- Client/User: Any individual or entity utilizing the Company’s Services or purchasing its Products.
- Company: ForFit LTD operates under the registered trade mark Glow & Bloom, a corporation duly registered under the laws of Bulgaria, with principal place of business in Sofia, Bulgaria.
- Products: All goods listed for sale on the Company’s website, including but not limited to multivitamin supplements and associated bundles.
- Distance Contract: A contract for the remote sale of goods, concluded in accordance with applicable consumer protection legislation.
- Service: Any offering made available by the Company, including access to the website and the provision of Products.
- Subscription: A recurring billing arrangement by which Clients receive Products periodically in exchange for a recurring fee.
- Offer – the offer made by the Company to the Client through the Website to enter into this Agreement for the provision of Goods and Services.
- Privacy Policy – the Company's published privacy policy available on the Website.
- Services – the access to the Website, including any information, text, and images provided there.
- Goods – the physical supplements and/or other products sold online by the Company.
- Digital Content – the individual digital content sold from time to time online by the Company.
- Distance Contract – a contract concluded between the Company and the Client for the distance sale of Goods.
- Website – the website of the Company available at https://glowandbloom.life
- Mobile App – the mobile application of the Company that can be downloaded by the Client from the App Store and/or Google Play.
3. Online Store Terms
By accessing or using the Company’s website, the Client represents and warrants that:
The Clients are at least 18 years old or have reached the age of majority in your jurisdiction.
Client will not use any of the Company’s Products or Services for any unlawful or unauthorized purpose, including but not limited to infringement of applicable copyright laws.
Any breach of these Terms will result in the immediate termination of access to the Company’s Services.
All customer support is provided exclusively in English.
4. General Conditions
The Company reserves the right, in its sole discretion, to refuse Service to any individual, at any time and for any reason, without liability. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without prior written consent from the Company.
5. Modifications to Service and Prices
All prices and descriptions of Services and Products are subject to change without notice. The Company reserves the right to modify or discontinue the Service at any time. The Company shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.
6. Orders, Payments, and Subscriptions
Pricing: Unless otherwise stated, all prices are listed in EUR. Applicable taxes and fees will be disclosed to the Client prior to purchase.
Payment: Payments shall be made by credit card or another authorized method. All payments are securely processed by third-party payment providers. Sensitive payment information is not retained by the Company.
Automatic Renewal: Unless canceled at least 48 hours prior to the end of the current period, Subscription Services renew automatically. The Company reserves the right to modify Subscription plans and fees, and continued use of the Service following such modification constitutes acceptance.
Cancellation: Subscription cancellations must be submitted via customer support. Upon cancellation, access will terminate at the end of the current billing period.
7. Accuracy of Billing and Account Information
The Company reserves the right to refuse or cancel orders at its discretion, including but not limited to orders placed by individuals or entities the Company suspects to be resellers. You agree to provide and maintain accurate billing information.
8. Guarantees
The Company makes no guarantee that the use of its Products will yield specific results. The Company is not liable for damages to software, hardware, or data arising from access to or use of its website.
9. Retention of Title
Ownership of Products purchased remains with the Company until full payment is received. The Client is prohibited from transferring or reselling the Products until payment is made in full. In the event of non-payment, the Company reserves the right to repossess the Products.
10. Intellectual Property
All content, trademarks, and features of the Service are the exclusive property of the Company.
Any unauthorized use of the Company’s intellectual property is prohibited and may result in legal action.
11. Limitations of Liability
To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, punitive, or consequential damages arising out of or in connection with the use of its Products or Services, even if advised of the possibility of such damages. The Company’s total liability, if any, is limited to the amount paid by the Client for the specific Product giving rise to the claim.
12. Warranty
The statutory warranty provisions apply. The Client is requested to inspect Products immediately upon receipt and report any defects. Failure to do so will not affect the Client’s statutory warranty rights.
13. Changes to Terms of Service
The Company reserves the right, in its sole discretion, to amend or update these Terms and Conditions at any time by posting such changes on its website. It is the Client’s responsibility to review these Terms periodically. Continued use of the Company’s Services after any changes constitutes acceptance of the revised Terms.
Company Policies
1. Privacy Policy
This Privacy Policy details the Company’s collection, use, protection, and management of personal information in compliance with applicable legal and regulatory standards. By accessing the Company’s website or purchasing Products, the Client consents to the practices outlined herein.
1.1 Information Collected
The Company may collect the following types of information in connection with the Client’s use of its website and Services:
Personal Information: Name, email address, phone number, shipping address, billing address, and payment details provided at purchase or account registration.
Account Information: Username and password associated with the Client’s account.
Transaction Information: Details regarding Products purchased and transaction history.
Device Information: IP address, browser type, operating system, and browsing activity.
1.2 Purposes of Information Use
The Company may use the collected information for the following purposes:
- Order Processing: To process and fulfill orders, including payment processing, order confirmation, and shipment.
- Customer Support: To respond to inquiries, address requests or complaints, and provide assistance as needed.
- Service Improvement: To customize user experience, improve the website, and develop Products and Services.
- Marketing Communications: To send promotional offers, newsletters, and other marketing materials (subject to Client’s opt-in consent).
1.3 Disclosure of Information
The Company may share Client information with third parties under specific circumstances, including:
Service Providers: Information may be shared with vendors and service providers assisting with payment processing, shipping, and other essential functions.
Legal Requirements: Information may be disclosed to comply with applicable laws, and legal processes, or to protect the rights, safety, or property of the Company.
1.4 Security Measures
The Company implements industry-standard security practices, including encryption and secure servers, to safeguard personal information from unauthorized access, loss, misuse, or alteration. However, the Company cannot guarantee absolute security for data transmitted over the Internet.
1.5 Cookies and Tracking Technologies
The Company’s website employs cookies and related technologies to improve user experience, track website performance, and analyze usage data. Clients may disable cookies via browser settings; however, disabling cookies may limit certain website functionalities.
2. Refund Policy
2.1. According to applicable laws, the Client has the right to return delivered (received) Goods for a refund within 14 days from the date of delivery, as described in this Refund Policy. A refund will be issued if the product is a) unopened and in its original packaging and in a condition fit for resale, b) not as described, or c) faulty. If the Goods are opened but not as described or faulty, the Client must contact our customer success at support@glowandbloom.life within 14 days of delivery and provide detailed information proving the Company's product fault (with visual proof attached). For unopened Goods, the Client should contact customer success within 14 days of delivery and follow the process outlined in Section 7.3.
2.2. If the Goods are faulty, the Client should contact the Company's customer success team within 14 days of delivery to arrange for a return. Once contacted, the customer success team will provide the Client with a prepaid shipping label. The package with the Goods must be sent using the prepaid shipping label within 14 days of receiving the purchased Goods, as the Company cannot provide a refund if the Client uses a separate shipping label. The prepaid shipping label costs 9 EUR and will be deducted from the final refund.
2.2.1. After the package with the prepaid shipping label is received and inspected by our staff, a refund will be authorized by the same payment method used for the purchase. Please note that the refund process may take up to 14 business days to complete and for the refund to be credited to the Client's account. If the Client fails to meet the deadlines outlined in our Refund Policy, the Company will be unable to offer a refund.
2.3. Due to reasons related to healthcare and hygiene, the Client has a right to return the delivered (received) Goods within 14 days from the day of delivery only if the following procedure is adhered:
2.3.1. The Client must notify the Company of their decision to return the Goods within 14 days of delivery by sending an email to support@glowandbloom.life.
2.3.2. The Company will acknowledge the decision and provide a prepaid shipping label to the Client at the cost of 9 EUR, which will be deducted from the final refund. The pre-paid shipping label provided by the Company must be used due to warehousing requirements.
2.3.3. The Client must return the Goods to the Company without undue delay and no later than within 14 days of notifying the Company. The Client is responsible for the return costs.
2.3.4. The Goods must be in their original packaging, unopened, and in a condition fit for resale.
2.3.5. Once the Company receives and inspects the returned Goods, a refund will be issued to the Client for the price they paid for the Goods (excluding the return costs) within 10–30 business days. Please note that it may take up to 14 working days for the refund to appear in the Client's bank account.
2.3.6. The Company reserves the right to suspend the Client's refund until the Company receives and inspects the Goods.
2.3.7. The Company will not be responsible for refunding or reshipping the order to a different address if the Client did not provide correct or full delivery or contact information (including delivery address and email address).
2.4. IN CASE THE AGREEMENT BETWEEN THE COMPANY AND THE CLIENT CONSISTS OF DIGITAL CONTENT THAT IS NOT SUPPLIED ON A TANGIBLE MEDIUM, THE CLIENT AGREES TO WAIVE THEIR RIGHT OF WITHDRAWAL FROM THE AGREEMENT.
2.4.1. The Company's policy is not to offer refunds for purchased Digital Content, except in cases where the Digital Content is found to be not as described or faulty. If this is the case, the Client must contact our customer success at support@glowandbloom.life within 14 days of delivery and provide detailed information proving that the Digital Content is faulty (with visual proof attached). Once a refund has been issued, the Client will no longer have access to the Company's content. All refunds will be applied to the original method of payment. By purchasing Digital Content, the Client agrees to this refund policy and waives any right to challenge it, whether through questions, judgment, or legal actions.
2.4.2. The Client acknowledges that the Company's obligation to provide the Digital Content is fulfilled immediately upon delivery (e.g., after the purchase is completed) and that this Agreement is therefore considered satisfied.
2.4.3. By purchasing Digital Content, the Client provides consent to begin the performance of this contract (clause 2.4.), and the Company has fulfilled its obligation to provide the Client with such Digital Content.
2.4.4. Considering the above-mentioned, the Client has explicitly waived their right of withdrawal during the 14 days period as all the preconditions stipulated in the applicable legislation were met.
2.5. Limited Warranty: The Company offers a 14-day Limited Warranty to replace defective and faulty physical Goods in addition to its 14-day return policy. The Company’s 14-day warranty and return policies cover ONLY products purchased from verified sellers who respect our quality control standards. Some Company products are sold by unverified companies or individuals. The Company cannot ensure the authenticity, effectiveness, quality, safety, or proper storage of products sold by any unverified seller.
2.5.1. In the event of such defect or failure of any such product, the remedy described in 2.5. will be the Client’s exclusive remedy.
2.5.2. Verified Customers: To be eligible for the Limited Warranty, Verified Customers must provide valid proof of purchase in the form of a receipt or invoice that clearly states the date and location of purchase. The Company will honor the policy only for products purchased from a verified reseller who has purchased directly from us and provides genuine, new, and authentic products. The Company reserves the right to inspect all returned Goods to confirm whether they qualify for the warranty or return policy. If the Goods are found to be defective, the Company will repair or replace (at our option) the defective product and refund any applicable shipping charges to the Customer. The Customer is responsible for all other shipping charges associated with sending the product in for warranty repair or replacement.
2.5.3. Limitations/Exclusions: This limited warranty is non-transferable and only applies to purchasers who bought the product from a reseller or distributor authorized by the Company. The Warranty supersedes all other express warranties, obligations, or liabilities. This document constitutes the only Warranty made by the Company, and no increase or alteration, written or verbal, of the obligation of this warranty, is authorized or recognized by the Company.
2.5.4. This limited warranty is void if the product has been altered, abused, misused, lost, damaged by accident, damaged by unauthorized adjustment, and/or damaged by failure to provide reasonable and necessary care. This warranty does not apply to damage from shipping or normal wear and tear. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
2.5.5. Amazon.com: The Company is not responsible for any products purchased through Amazon.com. Customers who purchase Company products through Amazon.com are subject to Amazon's terms and conditions. The Company does not take responsibility for any issues related to Amazon resellers, including but not limited to shipping, returns, and refunds.
3. Damaged or Incorrect Item Policy
In the event that a Client receives a Product with damaged packaging or a wrong item, the Company offers a 14-day period from the date of receipt for a refund or replacement, as detailed below:
3.1 Eligibility for Return and Replacement
Products must be returned in their original packaging and in unused condition.
The following information must be provided by the Client to initiate the process:
Order number;
A description of the damage;
Clear photographs evidencing the issue.
3.2 Options for Remedy
Upon review of the Client’s submission, the Company may, at its sole discretion, offer one of the following remedies:
Replacement: The Company will provide a replacement item, shipped at no additional cost.
Refund: If a replacement is not feasible, a full refund will be issued to the original payment method.
3.3 Time Limitations and Exclusions
Any claim for a damaged or incorrect item must be reported within 14 days of receipt. Claims submitted after this period may be ineligible for refund or replacement.
This policy does not apply to issues arising from improper storage, handling post-delivery, or circumstances beyond the Company’s control.
4. Shipping policy
4.1 Shipping methods
We offer FREE standard shipping on all orders across the EU area. Currently have the following shipping option available for select eligible regions:
- Standard Delivery - FREE
- Express Delivery - €5
4.2 Shipping time
- Standard Delivery - between 2 to 3 business days. All orders placed before 3:00PM (GMT time) are dispatched on the same day. All other orders after 3:00PM (GMT time) will proceed on the next business day.
- Express Delivery - between 1 to 2 business days. All orders placed before 3:00PM (GMT time) are dispatched on the same day. All other orders after 3:00PM (GMT time) will proceed on the next business day.
Please note, shipping times do not include the standard 1-2 business day processing time it takes for the order to ship out.
4.3 Shipment tracking
You can track your order with the tracking information provided in your shipment notification e-mail or by logging in to your account on https://glowandbloom.life
4.4 Changing shipping address
Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.
4.5 Lost or stolen packages
If you believe that your package was lost or stolen, please contact us immediately
5. Subscription policy
5.1. In order to ensure that the Client does not experience an interruption or loss of Services, Goods, or Digital Content for subscription purchases, all subscription purchases (Services, Goods, or Digital Content) are offered on AUTOMATIC RENEWAL.
5.2. EXCEPT FOR THE REASONS DESCRIBED BELOW IN THIS SECTION, AUTOMATIC RENEWAL WILL AUTOMATICALLY RENEW THE APPLICABLE SERVICE UPON THE EXPIRATION OF THE CURRENT TERM FOR A RENEWAL PERIOD THAT IS EQUAL IN LENGTH TO THE MOST RECENT SERVICE PERIOD. For example, if the Client's last service period was for 6 months, the renewal period will typically be for 6 months.
5.3. Unless the Client cancels the subscription, the Company will automatically renew the applicable subscription when it comes up for renewal and will take payment from the payment method associated with the Services, Goods, or Digital Contents in the Client’s account.
5.4. The Company reserves the right to modify the subscription plans and pricing of subscription purchases at any time. Renewals may be charged at the then-current rates of the Company, which the Client acknowledges and agrees may be higher or lower than the rates for the original service period.
5.5. IF THE CLIENT DOES NOT WANT THE SERVICE TO AUTOMATICALLY RENEW, they can choose to cancel the subscription at least 48 hours before the end of the current period (IN CASE CLIENT WILL TERMINATE THE SUBSCRIPTION BEFORE SECOND SUBSCRIPTION CHARGE, THEN RULES PROVIDED IN CLAUSE 5.5.1. APPLIES). In such a case, the subscription will be terminated upon the expiration of the current term unless the Client manually renews the subscription before that date. PLEASE NOTE THAT APP SUBSCRIPTION AND SUPPLEMENTS SUBSCRIPTION ARE MANAGED SEPARATELY AND CLIENT WILL NEED TO CANCEL THEM SEPARATELY OR INDICATE TO CUSTOMER SUPPORT THAT CLIENT WANTS TO CANCEL BOTH SUBSCRIPTIONS.
5.5.1. IN CASE THE CLIENT PURCHASED A SUBSCRIPTION AND WISHES TO CANCEL THE SUBSCRIPTION BEFORE SECOND SUBSCRIPTION CHARGE IS MADE THEN THE COMPANY WILL REQUIRE THE CLIENT TO RETURN ALL DISCOUNTS APPLIED. OUR SUBSCRIPTION PLANS ARE OFFERED AT A DISCOUNTED PRICE COMPARED TO THE SINGLE PURCHASE PRICE. CLIENTS WHO WISH TO CANCEL THEIR SUBSCRIPTION BEFORE SECOND SUBSCRIPTION CHARGE WILL BE REQUIRED TO PAY THE DIFFERENCE OF THE SUBSCRIPTION PLAN PRICE AND THE REGULAR PRICE TO THE COMPANY. IN CASE CLIENT SELECTS THE TERMINATION, THEN COMPANY WILL AUTOMATICALLY CHARGE THE PRICE DIFFERENCE. This measure is taken by the Company to avoid circumvention attempts by the Client.
5.5.2. If the Client fails to cancel at least 48 hours before the end of the current period, the subscription will automatically renew, and any cancellation will be effective at the end of the renewed period. For digital content subscriptions, the Client will continue to have access to digital content for the duration of the renewal term. For physical Goods (such as supplements) subscriptions, the Client will continue to receive recurring shipments of supplements.
5.5.3. If the Client fails to cancel the subscription before the cancellation deadline but no longer wants the physical Goods, they may follow the refund policy below for new and unopened Goods.
5.6. If the Client purchases the subscription on the Website, they will not be able to manage it through the Apple App Store or Google Play. Instead, the Client may easily cancel the subscription by logging in to their User Account on the Website or contacting the support team at support@glowandbloom.life
5.7. If the Client purchases the subscription through the Apple App Store or Google Play, they may cancel the subscription only through their Apple or Google account. The Client understands that deleting the app does not cancel the subscription.
5.8. If the Client has purchased a subscription for Supplements, they may change their shipping address for recurring shipments by contacting the support team at support@glowandbloom.life at least 72 hours before the end of the current period. If the shipping address changes have not been made or have been made in violation of the procedure outlined and the recurring shipment has been shipped, the Company is not responsible for any damages the Client has incurred or may incur as a result.
5.9. The Company may, from time to time, offer short term trials, promotions or other offers (“Special Deals”) that may include additional terms and conditions applicable in conjunction with this Agreement.
5.9.1. The Company may offer trials of paid subscriptions for a limited time at a special price or without payment ("Trial"). At the end of the Trial period, the Company will automatically begin charging the Client for the subscription on a recurring basis at the interval disclosed in the Special Deal, as chosen by the Client. If the Client does not wish to be charged, they must cancel the subscription before the end of the Trial period.
6. Medical Disclaimer
6.1. PRIOR TO USING ANY GOODS, SERVICES, OR DIGITAL CONTENT PROVIDED BY THE COMPANY, THE CLIENT SHOULD CONSULT WITH THEIR HEALTHCARE SERVICE PROVIDER.
6.2. THE COMPANY IS NOT A MEDICAL ORGANIZATION AND DOES NOT PROVIDE ANY MEDICAL ADVICE OR ASSISTANCE. NOTHING WITHIN THE SERVICES PROVIDED BY THE COMPANY SHOULD BE CONSTRUED AS MEDICAL ADVICE OR ASSISTANCE, NOR SHOULD IT BE USED IN PLACE OF SEEKING APPROPRIATE MEDICAL ADVICE OR ASSISTANCE FROM HEALTHCARE PROVIDERS. THE CLIENT IS SOLELY RESPONSIBLE FOR EVALUATING AND ASSESSING THEIR OWN HEALTH, INCLUDING THE NEED TO SEEK APPROPRIATE GUIDANCE FROM A HEALTHCARE PROVIDER.
7. Dispute Resolution
7.1. Informal Dispute Resolution. Before filing a claim against the Company, the Client agrees to participate in informal dispute resolution.
Complaints in relation to the Goods and Services provided to the Client should be addressed to ForFit LTD by contacting support@glowandbloom.life.
Complaints concerning subscriptions, refunds, and chargebacks for the Goods and Services should be addressed to ForFit LTD by contacting support@glowandbloom.life.
The Client should clearly indicate that a complaint is being submitted and specify the grounds and circumstances of the complaint. Upon receiving the complaint, the Company will send an acknowledgment to the email address from which the complaint has been received. The Company will consider the complaint and respond to the Client within 14 calendar days of receipt. If a dispute is not resolved within 30 calendar days of receipt of the complaint, either the Client or the Company may bring a formal claim.
7.2. Arbitration. All disputes arising out of or related to this Agreement or any aspect of the relationship between the Client and the Company, except for those that qualify for small claims court, shall be resolved through final and binding arbitration before a neutral arbitrator. The arbitration shall take the place of any court proceedings by a judge or jury, whether based on contract, tort, statute, fraud, misrepresentation, or any other legal theory. The Client and the Company agree that they are each waiving the right to trial by jury. Such disputes include, without limitation, those relating to the interpretation or application of this arbitration provision, including the enforceability, revocability, or validity of the arbitration provision or any portion thereof. All such matters shall be decided by an arbitrator rather than a court or judge.
7.3. The Client agrees that any arbitration under this Agreement will be conducted on an individual basis, and class arbitrations and class actions are not permitted. The Client agrees to waive the ability to participate in a class action.
7.4. The Client may choose to opt out of this agreement to arbitrate by sending an email to support@glowandbloom.life within thirty (30) days of accepting this Agreement to arbitrate. The email should contain the Client's first name, last name, address, and a statement that the Client declines this arbitration agreement.
8. Miscellaneous
8.1. This Agreement is only intended to confer rights and benefits upon the Client, and no other person shall have any rights or remedies under this Agreement.
8.2. The Client is not permitted to assign any rights or obligations under this Agreement to any third party without the prior written consent of the Company. However, the Company may assign or transfer this Agreement, in whole or in part, to any third party at its sole discretion.
8.3. If any provision of this Agreement is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the Agreement, and the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
8.4. THE USE OF THE SERVICES IS SOLELY AT THE CLIENT'S OWN RISK, AS THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE SERVICES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY, OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. SOME STATES MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO THE CLIENT. THE COMPANY MAKES NO GUARANTEE THAT THE SITE OR SERVICE WILL MEET THE CLIENT'S REQUIREMENTS OR WILL BE UNINTERRUPTED, TIMELY, SECURE, CURRENT, ACCURATE, COMPLETE, OR ERROR-FREE OR THAT THE RESULTS THAT MAY BE OBTAINED BY USE OF THE SITE OR SERVICE WILL BE ACCURATE OR RELIABLE. THE CLIENT UNDERSTANDS AND ACKNOWLEDGES THAT THEIR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY DEFECT IN OR DISSATISFACTION WITH THE SITE OR SERVICE IS TO CEASE USING THE SERVICES. THE CLIENT MAY HAVE OTHER RIGHTS, WHICH MAY VARY FROM STATE TO STATE.
8.5. BY USING OR ACCESSING THE SERVICES, THE CLIENT HEREBY ACKNOWLEDGES THAT THEY HAVE READ THIS AGREEMENT, UNDERSTOOD IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.
For more details, please also review our other policies:
