Cancellation policy
1. Subscription policy
1.1. In order to ensure that the Client does not experience an interruption or loss of Services, Goods, or Digital Content for subscription purchases, all subscription purchases (Services, Goods, or Digital Content) are offered on AUTOMATIC RENEWAL.
1.2. EXCEPT FOR THE REASONS DESCRIBED BELOW IN THIS SECTION, AUTOMATIC RENEWAL WILL AUTOMATICALLY RENEW THE APPLICABLE SERVICE UPON THE EXPIRATION OF THE CURRENT TERM FOR A RENEWAL PERIOD THAT IS EQUAL IN LENGTH TO THE MOST RECENT SERVICE PERIOD. For example, if the Client's last service period was for 6 months, the renewal period will typically be for 6 months.
1.3. Unless the Client cancels the subscription, the Company will automatically renew the applicable subscription when it comes up for renewal and will take payment from the payment method associated with the Services, Goods, or Digital Contents in the Client’s account.
1.4. The Company reserves the right to modify the subscription plans and pricing of subscription purchases at any time. Renewals may be charged at the then-current rates of the Company, which the Client acknowledges and agrees may be higher or lower than the rates for the original service period.
1.5. IF THE CLIENT DOES NOT WANT THE SERVICE TO AUTOMATICALLY RENEW, they can choose to cancel the subscription at least 48 hours before the end of the current period (IN CASE CLIENT WILL TERMINATE THE SUBSCRIPTION BEFORE SECOND SUBSCRIPTION CHARGE, THEN RULES PROVIDED IN CLAUSE 1.5.1. APPLIES). In such a case, the subscription will be terminated upon the expiration of the current term unless the Client manually renews the subscription before that date. PLEASE NOTE THAT APP SUBSCRIPTION AND SUPPLEMENTS SUBSCRIPTION ARE MANAGED SEPARATELY AND CLIENT WILL NEED TO CANCEL THEM SEPARATELY OR INDICATE TO CUSTOMER SUPPORT THAT CLIENT WANTS TO CANCEL BOTH SUBSCRIPTIONS.
1.5.1. If the Client fails to cancel at least 48 hours before the end of the current period, the subscription will automatically renew, and any cancellation will be effective at the end of the renewed period. For digital content subscriptions, the Client will continue to have access to digital content for the duration of the renewal term. For physical Goods (such as supplements) subscriptions, the Client will continue to receive recurring shipments of supplements.
1.5.2. If the Client fails to cancel the subscription before the cancellation deadline but no longer wants the physical Goods, they may follow the refund policy below for new and unopened Goods.
1.6. If the Client purchases the subscription on the Website, they will not be able to manage it through the Apple App Store or Google Play. Instead, the Client may easily cancel the subscription by logging in to their User Account on the Website or contacting the support team at support@glowandbloom.life
1.7. If the Client purchases the subscription through the Apple App Store or Google Play, they may cancel the subscription only through their Apple or Google account. The Client understands that deleting the app does not cancel the subscription.
1.8. If the Client has purchased a subscription for Supplements, they may change their shipping address for recurring shipments by contacting the support team at support@glowandbloom.life at least 72 hours before the end of the current period. If the shipping address changes have not been made or have been made in violation of the procedure outlined and the recurring shipment has been shipped, the Company is not responsible for any damages the Client has incurred or may incur as a result.
1.9. The Company may, from time to time, offer short term trials, promotions or other offers (“Special Deals”) that may include additional terms and conditions applicable in conjunction with this Agreement.
1.9.1. The Company may offer trials of paid subscriptions for a limited time at a special price or without payment ("Trial"). At the end of the Trial period, the Company will automatically begin charging the Client for the subscription on a recurring basis at the interval disclosed in the Special Deal, as chosen by the Client. If the Client does not wish to be charged, they must cancel the subscription before the end of the Trial period.
For more details, please also review our other policies:
