Informativa sui rimborsi
1. Return and Refund Policy
1.1. According to applicable laws, the Client has the right to return delivered (received) Goods for a refund within 14 days from the date of delivery, as described in this Refund Policy. A refund will be issued if the product is a) unopened and in its original packaging and in a condition fit for resale, b) not as described, or c) faulty. If the Goods are opened but not as described or faulty, the Client must contact our customer success at support@glowandbloom.life within 14 days of delivery and provide detailed information proving the Company's product fault (with visual proof attached). For unopened Goods, the Client should contact customer success within 14 days of delivery and follow the process outlined in Section 7.3.
1.2. If the Goods are faulty, the Client should contact the Company's customer success team within 14 days of delivery to arrange for a return. Once contacted, the customer success team will provide the Client with a prepaid shipping label. The package with the Goods must be sent using the prepaid shipping label within 14 days of receiving the purchased Goods, as the Company cannot provide a refund if the Client uses a separate shipping label. The prepaid shipping label costs 9 EUR and will be deducted from the final refund.
1.2.1. After the package with the prepaid shipping label is received and inspected by our staff, a refund will be authorized by the same payment method used for the purchase. Please note that the refund process may take up to 14 business days to complete and for the refund to be credited to the Client's account. If the Client fails to meet the deadlines outlined in our Refund Policy, the Company will be unable to offer a refund.
1.3. Due to reasons related to healthcare and hygiene, the Client has a right to return the delivered (received) Goods within 14 days from the day of delivery only if the following procedure is adhered:
1.3.1. The Client must notify the Company of their decision to return the Goods within 14 days of delivery by sending an email to support@glowandbloom.life.
1.3.2. The Company will acknowledge the decision and provide a prepaid shipping label to the Client at the cost of 9 EUR, which will be deducted from the final refund. The pre-paid shipping label provided by the Company must be used due to warehousing requirements.
1.3.3. The Client must return the Goods to the Company without undue delay and no later than within 14 days of notifying the Company. The Client is responsible for the return costs.
1.3.4. The Goods must be in their original packaging, unopened, and in a condition fit for resale.
1.3.5. Once the Company receives and inspects the returned Goods, a refund will be issued to the Client for the price they paid for the Goods (excluding the return costs) within 10–30 business days. Please note that it may take up to 14 working days for the refund to appear in the Client's bank account.
1.3.6. The Company reserves the right to suspend the Client's refund until the Company receives and inspects the Goods.
1.3.7. The Company will not be responsible for refunding or reshipping the order to a different address if the Client did not provide correct or full delivery or contact information (including delivery address and email address).
1.4. IN CASE THE AGREEMENT BETWEEN THE COMPANY AND THE CLIENT CONSISTS OF DIGITAL CONTENT THAT IS NOT SUPPLIED ON A TANGIBLE MEDIUM, THE CLIENT AGREES TO WAIVE THEIR RIGHT OF WITHDRAWAL FROM THE AGREEMENT.
1.4.1. The Company's policy is not to offer refunds for purchased Digital Content, except in cases where the Digital Content is found to be not as described or faulty. If this is the case, the Client must contact our customer success at support@glowandbloom.life within 14 days of delivery and provide detailed information proving that the Digital Content is faulty (with visual proof attached). Once a refund has been issued, the Client will no longer have access to the Company's content. All refunds will be applied to the original method of payment. By purchasing Digital Content, the Client agrees to this refund policy and waives any right to challenge it, whether through questions, judgment, or legal actions.
1.4.2. The Client acknowledges that the Company's obligation to provide the Digital Content is fulfilled immediately upon delivery (e.g., after the purchase is completed) and that this Agreement is therefore considered satisfied.
1.4.3. By purchasing Digital Content, the Client provides consent to begin the performance of this contract (clause 2.4.), and the Company has fulfilled its obligation to provide the Client with such Digital Content.
1.4.4. Considering the above-mentioned, the Client has explicitly waived their right of withdrawal during the 14 days period as all the preconditions stipulated in the applicable legislation were met.
1.5. Limited Warranty: The Company offers a 14-day Limited Warranty to replace defective and faulty physical Goods in addition to its 14-day return policy. The Company’s 14-day warranty and return policies cover ONLY products purchased from verified sellers who respect our quality control standards. Some Company products are sold by unverified companies or individuals. The Company cannot ensure the authenticity, effectiveness, quality, safety, or proper storage of products sold by any unverified seller.
1.5.1. In the event of such defect or failure of any such product, the remedy described in 1.5. will be the Client’s exclusive remedy.
1.5.2. Verified Customers: To be eligible for the Limited Warranty, Verified Customers must provide valid proof of purchase in the form of a receipt or invoice that clearly states the date and location of purchase. The Company will honor the policy only for products purchased from a verified reseller who has purchased directly from us and provides genuine, new, and authentic products. The Company reserves the right to inspect all returned Goods to confirm whether they qualify for the warranty or return policy. If the Goods are found to be defective, the Company will repair or replace (at our option) the defective product and refund any applicable shipping charges to the Customer. The Customer is responsible for all other shipping charges associated with sending the product in for warranty repair or replacement.
1.5.3. Limitations/Exclusions: This limited warranty is non-transferable and only applies to purchasers who bought the product from a reseller or distributor authorized by the Company. The Warranty supersedes all other express warranties, obligations, or liabilities. This document constitutes the only Warranty made by the Company, and no increase or alteration, written or verbal, of the obligation of this warranty, is authorized or recognized by the Company.
1.5.4. This limited warranty is void if the product has been altered, abused, misused, lost, damaged by accident, damaged by unauthorized adjustment, and/or damaged by failure to provide reasonable and necessary care. This warranty does not apply to damage from shipping or normal wear and tear. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
1.5.5. Amazon.com: The Company is not responsible for any products purchased through Amazon.com. Customers who purchase Company products through Amazon.com are subject to Amazon's terms and conditions. The Company does not take responsibility for any issues related to Amazon resellers, including but not limited to shipping, returns, and refunds.
2. Damaged or Incorrect Item Policy
In the event that a Client receives a Product with damaged packaging or a wrong item, the Company offers a 14-day period from the date of receipt for a refund or replacement, as detailed below:
2.1 Eligibility for Return and Replacement
Products must be returned in their original packaging and in unused condition.
The following information must be provided by the Client to initiate the process:
Order number;
A description of the damage;
Clear photographs evidencing the issue.
2.2 Options for Remedy
Upon review of the Client’s submission, the Company may, at its sole discretion, offer one of the following remedies:
Replacement: The Company will provide a replacement item, shipped at no additional cost.
Refund: If a replacement is not feasible, a full refund will be issued to the original payment method.
2.3 Time Limitations and Exclusions
Any claim for a damaged or incorrect item must be reported within 14 days of receipt. Claims submitted after this period may be ineligible for refund or replacement.
This policy does not apply to issues arising from improper storage, handling post-delivery, or circumstances beyond the Company’s control.
For more details, please also review our other policies:
